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Privacy Policy
Jem Accountancy
Dobe Family Trust trading as Jem Accountancy
ABN 52 297 694 709
Last updated: 26 August 2026

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1. About this Privacy Policy

Jem Accountancy is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Dobe Family Trust trading as Jem Accountancy (ABN 52 297 694 709) ("Jem Accountancy", "we", "us" or "our") collects, uses, stores and discloses personal information when you use our website, contact us, or engage us to provide accounting, taxation, bookkeeping or related services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us, as well as our professional and legal obligations as a registered tax practitioner.

We may update this Privacy Policy from time to time. The most recent version will be available on our website.

2. What personal information do we collect?

The type of personal information we collect depends on how you interact with us and the services you require.

This may include:

  • your name and contact details;

  • residential, postal and business addresses;

  • date of birth;

  • email address and telephone number;

  • Australian Tax File Number (TFN);

  • Australian Business Number (ABN) and Australian Company Number (ACN);

  • identification information and identity documents;

  • tax and accounting information;

  • financial and business information;

  • bank account and transaction information;

  • information about your income, assets, liabilities and investments;

  • information about your business activities;

  • information about employees, contractors, business partners, directors, shareholders, trustees, beneficiaries or family members where relevant to the services we provide;

  • information you provide through our website, contact forms or other communications;

  • information required to verify your identity;

  • information required to meet our anti-money laundering and counter-terrorism financing (AML/CTF) obligations; and

  • other information reasonably necessary to provide our services or comply with our legal and professional obligations.

We aim to collect only information that is reasonably necessary for our functions and activities.

3. How do we collect personal information?

We generally collect personal information directly from you.

For example, we may collect information when you:

  • contact us by phone, email or through our website;

  • become a client of Jem Accountancy;

  • provide documents or information for accounting or taxation purposes;

  • complete a form or questionnaire;

  • provide information during our client onboarding process;

  • communicate with us about your business or personal affairs; or

  • engage us to provide professional services.

We may also collect information from third parties where this is reasonably necessary to provide our services or where we are permitted or required to do so by law.

These third parties may include government agencies, professional advisers, financial institutions, public registers, identity verification services and other organisations acting on your behalf.

4. Why do we collect and use your information?

We may collect, hold, use and disclose personal information for purposes including:

  • providing accounting, bookkeeping and taxation services;

  • preparing and lodging tax returns, BAS and other documents;

  • providing business and financial information relevant to our services;

  • communicating with you about your affairs;

  • responding to enquiries and requests;

  • verifying your identity;

  • complying with AML/CTF requirements;

  • complying with taxation, legal, regulatory and professional obligations;

  • communicating with government agencies such as the Australian Taxation Office (ATO) where authorised or required;

  • maintaining appropriate client and business records;

  • managing our relationship with you;

  • managing our business and improving our services;

  • preventing fraud and other unlawful activities; and

  • sending information about our services where permitted by law.

We will generally only use your personal information for the purpose for which it was collected, a related purpose you would reasonably expect, or another purpose permitted or required by law.

5. Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)

Jem Accountancy may be subject to obligations under Australia's Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and related laws and rules.

Where these obligations apply to the services we provide, we are required to conduct customer due diligence and take reasonable steps to identify and verify our clients, understand the nature and purpose of our relationship with clients, assess and manage financial crime risks and undertake ongoing monitoring where required.

Jem Accountancy use’s AMLHUB identity and it’s service providers and verification functionality to support digital identity verification and AML/CTF screening.

AMLHUB provides identity verification services that support online onboarding, identity matching, document verification, fraud prevention, watchlist screening and AML/CTF compliance. AMLHUB Privacy Policy Link.

Where identity verification is required, you will receive a secure link by email or SMS and be asked to provide personal information and identity documents through a secure digital verification process using your own device.

Information we may collect for AML/CTF purposes

As part of our AML/CTF obligations, we may collect and verify information including:

  • your full name;

  • date of birth;

  • residential or business address;

  • email address and telephone number;

  • identification document details;

  • copies or images of identification documents where required;

  • information about beneficial owners, directors, trustees, shareholders or persons who control an entity;

  • information about the nature and purpose of our business relationship with you;

  • information about your business activities;

  • information about the source of funds or source of wealth where required;

  • information relevant to assessing money laundering, terrorism financing or other financial crime risks; and

  • information obtained through identity verification, screening and customer due diligence checks.

Depending on the circumstances, we may also conduct checks relating to sanctions, politically exposed persons (PEPs), adverse media or other relevant risk indicators.

How we use AML/CTF information

We may collect, use and disclose personal information for the purposes of:

  • verifying your identity;

  • identifying beneficial owners and persons who control an entity;

  • conducting customer due diligence;

  • assessing and managing financial crime risks;

  • complying with our AML/CTF obligations;

  • conducting ongoing customer due diligence and monitoring where required;

  • maintaining records required by law;

  • preventing and detecting fraud and other financial crime;

  • complying with lawful requests from government agencies and regulators; and

  • determining whether we can establish or continue a business relationship with you or provide particular services.

Identity verification

Where identity verification is required, we may use electronic or other identity verification processes and third-party service providers to assist us.

You may be asked to provide identification documents or complete an identity verification process.

Depending on the circumstances and the service used, verification may involve document verification, identity matching, facial or biometric verification, sanctions screening or other checks.

Where biometric information is collected, it will only be collected, used and handled for purposes permitted by applicable law.

Information obtained from third parties

For AML/CTF and customer due diligence purposes, we may obtain information about you from third-party sources, including public registers, government agencies, identity verification providers and other lawful information sources.

This information may be used to verify information you have provided, identify beneficial owners or controllers and assess financial crime risks.

Disclosure to AUSTRAC and other authorities

Where required or authorised by law, we may disclose personal information to the Australian Transaction Reports and Analysis Centre (AUSTRAC) and other government agencies, regulators, law enforcement bodies or other authorities.

AML/CTF laws may restrict us from telling you about certain reports, enquiries, investigations or other matters.

As a result, there may be circumstances where we cannot provide detailed information about why certain checks have been conducted, why particular information has been requested or whether a report has been made.

If you do not provide information

Where information is required for AML/CTF or other legal and regulatory purposes, you may not be able to choose not to provide it.

If you do not provide information or documents that we reasonably require, we may be unable to:

  • establish or continue a business relationship with you;

  • provide particular services;

  • complete certain activities or transactions; or

  • continue acting for you.

We will explain the information we require and, where appropriate, the consequences of not providing it.

Retention of AML/CTF information

We retain personal information for as long as reasonably necessary to provide our services and meet our legal, regulatory, professional and record-keeping obligations.

AML/CTF laws may require us to retain certain customer identification, due diligence and transaction records for prescribed periods.

Where information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or regulatory requirements.

6. Disclosure of personal information

We understand that the information provided to an accountant can be highly sensitive.

We will generally only disclose personal information relating to your affairs:

  • with your permission;

  • where disclosure is necessary to provide services you have requested;

  • where you have authorised us to deal with another person or organisation on your behalf;

  • where we use a service provider to assist us in providing our services;

  • where disclosure is required or authorised by law; or

  • where we have a legal or professional obligation to disclose the information.

Depending on the services we provide, this may include disclosure to:

  • the Australian Taxation Office (ATO);

  • the Australian Transaction Reports and Analysis Centre (AUSTRAC);

  • the Australian Securities and Investments Commission (ASIC);

  • other government agencies and regulators;

  • other professional advisers engaged by you;

  • banks or financial institutions where you have authorised us to provide information;

  • identity verification or compliance service providers;

  • accounting, tax, document management and other technology providers;

  • cloud storage and information technology providers; and

  • contractors or service providers who assist us in operating our business.

We take reasonable steps to ensure that third parties who handle personal information on our behalf do so appropriately.

As a registered tax practitioner, we are also subject to professional confidentiality obligations. Under the Tax Practitioners Board's Code of Professional Conduct, we generally must not disclose information relating to a client's affairs to a third party without the client's permission unless we have a legal duty to do so.

7. Website, cookies and analytics

When you use our website, we may collect information about how you use the website.

This may include:

  • your IP address;

  • browser and device information;

  • pages visited;

  • date and time of visits;

  • approximate location; and

  • information about how you interact with our website.

We may use cookies and similar technologies to help our website operate, understand website usage and improve your experience.

Cookies are small files stored on your device when you visit a website.

You can change your browser settings to manage or block cookies. However, doing so may affect some website functionality.

We may also use third-party website, analytics or advertising services. These providers may collect information about your use of our website in accordance with their own privacy policies.

8. Marketing communications

We may occasionally contact you about our services, news, updates or information that may be relevant to you.

You can ask us to stop sending marketing communications at any time by contacting us.

We will not sell or rent your personal information to third parties for their own marketing purposes.

9. Sensitive information

Sensitive information includes information such as health information, racial or ethnic origin, religious or philosophical beliefs, political opinions, membership of professional or trade associations, sexual orientation or practices, and criminal record information.

We generally do not seek to collect sensitive information unless it is reasonably necessary for the services we provide or required or permitted by law.

If sensitive information is provided to us, we will handle it in accordance with applicable privacy laws.

10. How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We may use physical, electronic and administrative security measures appropriate to the nature of the information we hold.

These measures may include access controls, passwords, secure systems, restricted access to information and secure storage and disposal processes.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.

If we become aware of a data breach involving personal information, we will respond in accordance with our legal obligations, including the Notifiable Data Breaches scheme where applicable.

11. Overseas disclosure and storage

Some of the software, cloud storage, technology and other service providers we use may store or process personal information outside Australia.

As a result, your personal information may be accessed or stored overseas.

The countries in which information may be stored or accessed may vary depending on the service providers we use from time to time.

Where we disclose personal information overseas, we take reasonable steps to ensure that it is handled in accordance with applicable privacy and legal requirements.

12. Accessing and correcting your information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We will generally respond to requests within a reasonable period.

There may be circumstances where we are unable to provide access to certain information where this is permitted or required by law.

13. Anonymity and pseudonyms

Where it is lawful and practicable, you may deal with us without identifying yourself or by using a pseudonym.

However, this will generally not be possible where we need to identify you to provide accounting or taxation services, comply with our professional obligations, or meet legal or AML/CTF requirements.

14. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance.

We will investigate your complaint and aim to resolve it as quickly as reasonably possible.

Please provide sufficient information to allow us to understand and investigate your concern.

Jem Accountancy

Phone: 07 5477 0222
Email: info@jemaccountancy.com.au

15. Tax practitioner confidentiality

Jem Accountancy and its registered tax practitioner are subject to professional confidentiality obligations.

Under the Tax Practitioners Board's Code of Professional Conduct, a registered tax practitioner must not disclose information relating to a client's affairs to a third party without the client's permission unless there is a legal duty to do so.

There are circumstances where we may be legally required to disclose information, including in response to certain requirements from government agencies, courts, regulators or AUSTRAC.

Our confidentiality obligations continue to apply to information relating to former clients.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;

  • the services we provide;

  • our information handling practices;

  • technology; or

  • privacy, taxation, AML/CTF or other legal requirements.

The latest version of this Privacy Policy will be made available on our website.

We recommend checking this page periodically for updates.

17. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Jem Accountancy
Dobe Family Trust trading as Jem Accountancy
ABN 52 297 694 709

Phone: 07 5477 0222
Email: info@jemaccountancy.com.au

We are committed to protecting your privacy and handling your personal information with care, confidentiality and professionalism.

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